Shipping Policy

Effective Date: September 26, 2026

Everything Lumhosting knows about getting your order to you, in the order it happens.

Where we deliver

To all 50 U.S. states. We do not offer international shipping and cannot deliver to addresses outside the United States, nor arrange a freight forwarder on your behalf.

The one service we run

Standard shipping, and nothing else. There is no expedited, express or next-day option to choose at checkout — a single service keeps the pricing honest and the promise simple.

What it costs

Standard shipping is free on every order within the United States. There is no minimum order value, no qualifying threshold and no separate handling charge.

Processing

Orders are picked and packed within 0-1 business days, weekends and major U.S. holidays excepted. An order placed after 2:00 PM ET is processed on the next business day, so an afternoon order on a Friday begins its life on the following Monday.

Transit

Once the parcel is with the carrier, standard delivery normally takes 2-3 business days. That figure is the carrier's, not ours: distance, weather and seasonal volume can stretch it, and we have no way to accelerate a parcel already in the network.

Tracking

At dispatch you receive an email carrying the tracking number for your parcel, which you can follow at any time. A new label can take up to 24 hours to show its first scan; silence on day one is not a lost parcel.

What you pay, and when you see it

Item price and any applicable sales tax are shown at checkout before you confirm payment. Nothing is added afterwards, and no charge is ever collected on delivery.

What free shipping does not include

Delivery is to the address you supply at checkout. It does not include installation, assembly, in-home placement, removal of packaging or the taking away of old items. Please make sure someone can receive the parcel, or that it can be left safely, at the address you give us.

Lost or badly delayed parcels

If tracking has not moved for several days, or the parcel is marked delivered but is not with you, contact us with your order number. We will open an enquiry with the carrier and follow it through to a resolution — whether that is a located parcel, a replacement or a refund.

Questions about a delivery

• Email: support@lumhosting.com
• Phone: +1 (419) 276-3013
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET