Frequently Asked Questions
Frequently Asked Questions
Ordering and payment
Which payment methods can I use?
We accept Shop Pay, Shop Pay Installments (orders of $35 or more), Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever is available to you appears on the payment step of checkout.
Is the checkout secure?
Yes. The session is SSL-encrypted end to end and the payment page is PCI-DSS compliant. Full card details are never written to our servers.
Delivery
Where do you deliver?
Anywhere in the 50 U.S. states. We do not ship outside the United States at the moment, and we cannot arrange forwarding.
What will shipping cost me?
Nothing at all. Standard shipping is free on every order within the United States and there is no minimum order value. We do not offer an expedited or express service.
When will it arrive?
Orders leave us within 0-1 business days, and standard delivery then takes 2-3 business days. Weekends and public holidays are not business days.
How do I follow the parcel?
A tracking number is emailed to you the moment the parcel is handed to the carrier. The first scan can take up to a day to appear, which is normal.
Products
Is everything brand new?
Yes. Every item sold by Lumhosting is brand new and sealed in its original packaging. We do not sell returns, refurbished stock or open-box goods.
How do I know a stand or sleeve will fit my device?
Each listing states the size range it is designed for. Measure your own laptop or tablet, and remember that a thick protective case adds several millimetres on every side.
What are the storage pieces made of?
It depends on the piece: non-woven fabric over a card liner, moulded plastic, bamboo, coated steel or acrylic. The material and the exact dimensions are printed on every product page — measure your drawer or shelf against them first.
How should I clean desk organizers?
Acrylic and plastic take a soft damp cloth and an immediate dry; abrasive pads will haze a clear finish. Fabric bins prefer a dry brush or a lightly damp wipe, never a soak.
Returns
What can I send back?
Items with a manufacturing defect, items damaged in transit and items that are not what you ordered, reported within 30 days of delivery. We cannot accept returns because an item is not to your taste or is not the size you pictured, so check the measurements before ordering.
How do I start a return?
Email support@lumhosting.com with your order number and a description of the problem. Transit damage must be reported within 72 hours of delivery, with photos of the damage, the outer box, the shipping label and the inner packing. We review requests and confirm eligibility within 1-2 business days, and we pay the return postage on anything approved.
When do I get my money back?
Once the item is back with us and inspected, the refund is issued to the original payment method within 3-7 business days. Your bank may take a little longer to show it on your statement.
Getting hold of us
How do I reach support?
Email support@lumhosting.com or call +1 (419) 276-3013 during Monday-Saturday, 9:00 AM - 6:00 PM ET. Messages are answered within 1-2 business days.