Refund and Returns Policy

Effective Date: September 26, 2026

This policy explains precisely when Lumhosting takes a product back and what happens to your money afterwards. It is short on purpose: the conditions are the same for everyone and they are written down before you buy, not after.

What we take back

• Manufacturing defects — a fault in the materials or the workmanship of the item.
• Transit damage — the product arrived broken, crushed or marked because of its journey.
• Wrong item received — what came out of the box is not what you ordered.

What we cannot take back

We do not accept returns for change of mind, for personal preference, or because an item turned out smaller, larger or a different shade than you had pictured. Every listing carries its measurements and its materials for exactly that reason — read them, measure the drawer, the shelf or the device, and write to us before ordering if anything is unclear. We would far rather answer a question than process a refusal.

The window

Contact us within 30 days of delivery to request a return. Requests made after that point fall outside this policy.

Damaged on arrival: report within 72 hours

Transit damage must be reported within 72 hours of delivery, because that is the window the carriers give us to file a claim. Send photographs showing:

• the damage to the product itself;
• the outer shipping box, from the outside, including any crushing or tearing;
• the shipping label, readable in full;
• the inner packing materials as you found them.

Keep the box and the packing until the claim is settled — a discarded box usually ends a claim.

Starting a return

• Email support@lumhosting.com with your order number and a description of the problem, attaching the photographs where damage is involved.
• We review the request and confirm whether it qualifies within 1-2 business days.
• If it is approved, we send you return instructions. Please follow them as written; a parcel sent back without them can be difficult to match to an order.
• Send the item back, packed well enough to survive the return trip.
• We inspect it on arrival and process the refund.

Who pays the return postage

We do. On any approved return — defective, damaged or wrong item — the return shipping cost is ours, and you will not be charged for sending a qualifying item back.

How the refund reaches you

Refunds go to the original payment method used at checkout; we cannot redirect one to a different card or account. Once the returned item has been received and inspected, the refund is issued within 3-7 business days. Your bank or card issuer then needs its own time to post the credit to your statement.

Exchanges and store credit

We do not run exchanges or issue store credit. Where an item qualifies, it is refunded — if you still want the product, simply order it again once the refund is on its way.

Cancelling an order

Write to support@lumhosting.com as soon as possible with your order number. We pack quickly, so an order already processed or handed to the carrier may not be possible to cancel; in that case the rules above apply once it arrives.

Questions

• Email: support@lumhosting.com
• Phone: +1 (419) 276-3013
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET